Customer Service Representative Lead
1 week ago
As a Customer Service Representative Lead at First Volunteer Bank, you will be the first point of contact for our valued customers, building relationships and providing exceptional service.
Key Responsibilities:
- Customer Service: Represent First Volunteer Bank with integrity, delivering world-class customer service and ensuring customer satisfaction.
- Team Leadership: Supervise Customer Service Representatives, providing coaching and guidance to ensure team success.
- Teller Operations: Run a teller window, providing paying and receiving transaction services with accuracy, efficiency, and professionalism.
- Product Knowledge: Demonstrate knowledge of available products and services to answer customer inquiries and identify opportunities to meet customer needs.
- Cash Handling: Balance cash items, manage teller over/short reports, and adhere to branch cash control policies and procedures.
- Communication: Answer telephone calls in a friendly and professional manner, providing assistance and support to customers.
- Teamwork: Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.
Requirements:
- Education: High school diploma or equivalent
Skills and Competencies:
- Computer Skills: Basic computer skills and ability to learn financial center operations and security procedures
- Communication Skills: Excellent communication and customer service skills
- Physical Demands: Ability to stand for extended periods and lift up to 25 pounds
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Customer Service Representative Lead
1 week ago
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