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Customer Service Representative Lead

2 months ago

Lawrenceburg, Tennessee, United States First Volunteer Bank Full time

As a Customer Service Representative Lead at First Volunteer Bank, you will be the first point of contact for our valued customers, building relationships and providing exceptional service.

Key Responsibilities:

  • Represent First Volunteer Bank with integrity and professionalism, delivering world-class customer service and adhering to established policies and procedures.
  • Supervise Customer Service Representatives and provide coaching to ensure they meet high standards of service.
  • Operate a teller window, providing accurate and efficient transaction services to customers in a fast-paced environment.
  • Demonstrate knowledge of available products and services to answer customer inquiries and identify opportunities to meet their financial needs.
  • Manage cash and negotiable items, ensuring accuracy and adherence to branch cash control policies.
  • Answer phone calls in a friendly and professional manner, providing assistance and support to customers.
  • Collaborate with the branch team to achieve goals and objectives, demonstrating exceptional teamwork and communication skills.

Requirements:

  • High school diploma or equivalent

Skills and Competencies:

  • Basic computer skills
  • Excellent communication and interpersonal skills
  • Strong customer service skills
  • Accuracy and attention to detail in handling cash and financial transactions
  • Ability to stand for extended periods and lift up to 25 pounds
  • Ability to learn and follow financial center operations and security procedures