Shift Lead

4 weeks ago


Rocky Mount, North Carolina, United States Planet Fitness - Excel Fitness Full time
Job Title: Shift Lead - Member Services Representative

Excel Fitness, a Planet Fitness franchise group, is seeking a highly motivated and customer-focused Shift Lead - Member Services Representative to join our team. As a Shift Lead, you will be responsible for providing exceptional customer service, leading a team of Member Service Representatives, and ensuring a positive member experience.

Key Responsibilities:
  • Provide exceptional customer service to members and guests
  • Lead and develop a team of Member Service Representatives
  • Assist with staff oversight and management
  • Ensure a clean and safe environment for members and staff
  • Resolve member and staff issues in a timely and professional manner
Requirements:
  • Superior customer service skills
  • Experience working in a fitness environment
  • Leadership and supervisory skills
  • Basic computer proficiency
  • High school diploma or equivalent required
Benefits:
  • Competitive salary and benefits package
  • Opportunities for advancement
  • Free Planet Fitness Black Card membership
  • Employee assistance program

Apply today to join our team and become a part of the Excel Fitness family


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