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Guest Service Ambassador

2 months ago

Atlanta, Georgia, United States Waldorf Astoria Hotels & Resorts Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Service Agent to join our Front Office Team at Waldorf Astoria Hotels & Resorts. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized support to our valued guests.

Key Responsibilities
  • Guest Service: Welcome and orient arriving guests to the hotel, ensuring a warm and welcoming experience.
  • Front Desk Operations: Manage check-in and check-out processes, process payments, and handle guest inquiries in a timely and efficient manner.
  • Communication: Respond to guest inquiries via phone, email, and in-person, providing accurate and helpful information to ensure guest satisfaction.
  • Team Collaboration: Work closely with fellow team members to maintain a positive and productive work environment, ensuring seamless communication and collaboration.
Requirements
  • Strong Communication Skills: Possess excellent written and verbal communication skills, with the ability to effectively communicate with guests and team members.
  • Customer Focus: Demonstrate a passion for delivering exceptional guest experiences, with a focus on meeting and exceeding guest expectations.
  • Technical Skills: Possess basic computer and typing skills, with the ability to navigate hotel systems and software.
  • Teamwork: Demonstrate a strong ability to work collaboratively with team members, with a focus on maintaining a positive and productive work environment.
About Waldorf Astoria Hotels & Resorts

Waldorf Astoria Hotels & Resorts is a luxury hotel brand that offers exceptional guest experiences, with a focus on delivering personalized service and attention to detail. Our team is dedicated to creating memorable experiences for our guests, and we are seeking like-minded individuals to join our team.

What We Offer
  • Competitive Compensation: We offer a competitive salary and benefits package, with opportunities for career growth and development.
  • Professional Development: We invest in our team members' professional development, with opportunities for training and education.
  • Collaborative Work Environment: We foster a collaborative and inclusive work environment, with a focus on teamwork and communication.