Lead Wellness Manager
1 day ago
Job Summary
We are seeking a highly motivated and experienced Lead Wellness Manager to join our team at Massage Envy RiverGate. As a key member of our management team, you will be responsible for leading the daily operations of our location, ensuring a clean, safe, and therapeutic environment for our clients and employees. Your primary focus will be on delivering an exceptional client experience, driving membership growth, and promoting retail sales.
Key Responsibilities
- Lead the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, and therapeutic environment, and guiding the sales and customer service team to positively resolve customer challenges.
- Help the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals, and working with the team to achieve them.
- Build a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
- Run a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees.
- Create a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
- Model the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
Requirements
- Smart and experienced with prior background in management, marketing, sales, service, or retail, and a college degree (preferred).
- Born leaders who can motivate, coach, influence, and inspire, and who aren't afraid to have tough conversations.
- Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
- Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
- Good with people, building trust and confidence, and developing positive relationships with employees, members, and guests.
We Believe Our Differences Make Us Better
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to join a dynamic team, we encourage you to apply.
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