Senior Relationship Manager II

7 days ago


Charlotte, North Carolina, United States Bank of America Full time
Job Title:

Sr Relationship Manager II-Client Services Specialist-Global Market Operations

Job Summary:

As a key member of our Client Services team, you will play a critical role in ensuring seamless settlement operations for our Fixed Income Prime Broker clients. Your expertise will be instrumental in resolving trading issues in a timely and efficient manner, ensuring that our clients receive exceptional service and support.

Responsibilities:
  • Timely response to client queries regarding settlement issues/status
  • Liaising with other internal departments to ensure timely resolution of client fails
  • Proactive coordination of partial and full pair offs and coordinating all cash and position postings
  • Ownership of intraday settlement escalations, coordinating escalations and resolution of issues between Core Settlement Operations and clients
  • Responsible for reviewing and distributing intraday client reporting of open items, fails, and unmatched trades daily
  • Fails reconciliation and resolution with commentary as required
  • Breaks investigation and resolution
  • Ownership of month-end reporting routines
Requirements:
  • Preferred 2 or more years of Settlement Operations and/or Client Services
  • Detail-oriented
  • Ability to multi-task
  • Knowledge of one or more core settlement markets, DTC, Fed Governments, Fed Mortgage, Canadian CDS, Euroclear, and Crest
  • Analyze data and provide root cause analysis
  • Develop strong rapport with front line units and business partners
  • Operates successfully in a self-driven/fast-paced environment
  • Ability to mitigate Operational Risk and establish Risk Framework
  • Presentable, confident, and client-focused
  • Client-facing experience or ability to conduct discussions with clients in a confident manner
  • Excellent communication skills
  • Ability to work under pressure in a team environment
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds
  • Knowledge of Operational Risk, Client Money Protection, and Funding
Skills:
  • Attention to Detail
  • Legal Structures and Legal Forms
  • Oral Communications
  • Prioritization
  • Recording/Organizing Information
  • Written Communications
  • Data Collection and Entry
Work Environment:

This role is based in the United States and requires a 1st shift schedule with 40 hours per week.



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