Transportation Operations Coordinator

7 days ago

San Leandro, California, United States Corovan Full time

Job Summary

Corovan is seeking a highly skilled Customer Service Coordinator II to join our team. As a key member of our operations team, you will be responsible for coordinating commercial projects, interacting with customers, end users, operations, and other vendors.

Key Responsibilities

  • Coordinate the install/move process by communicating with project managers, end users/customers, and other crew members.
  • Ensure customer satisfaction by resolving issues and providing excellent customer service.
  • Enter orders in the Order Entry System, confirm and convert jobs according to policy.
  • Communicate changes to customers, sales, and operations as they happen.
  • Document changes and make appropriate changes in the WebPortal or Order Entry System.
  • Produce paperwork for crews to perform daily functions on site.
  • Produce reports and billing information as required.
  • Keep accurate files and hard copy records of projects.
  • Complete all paperwork accurately and neatly and turn into operations daily.
  • Perform work with quality, efficiency, and safety at all times.
  • Read install plans and identify starting locations, staging locations, and changes.
  • Enter, track, and update work orders using both the WebPortal and the Order Entry system.
  • Serve as gate-keeper for blue file projects.
  • Provide written and verbal communication to customers/end users regarding estimated and actual costs.
  • Provide support to sales and project management via proposal assistance and compiling and forwarding information on all projects to the proper department and personnel.

Requirements

  • High School Diploma or GED; or equivalent combination of education and experience.
  • 4-5 years of related experience or training.
  • Proficient with MS Word, Excel, Outlook, and able to learn and use the WebPortal and Order Entry databases.
  • Excellent communication and organization skills.
  • Ability to consistently meet daily, weekly, and monthly deadlines.
  • Moderate ability to understand basic math in order to be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.
  • Excellent customer service skills.
  • Good interpersonal skills.
  • Data entry skills preferred.

Additional Information

Corovan is a rapidly growing California-based privately held company with a management team that genuinely cares about their employees. Our values include growth, continual improvement, and offering our employees training in a variety of fields. We work with varied and interesting work environments with some of the most dynamic companies in the world. Corovan offers competitive wages and benefits.

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