Transportation Operations Supervisor
2 weeks ago
Overview:
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Responsibilities:
MV Transportation is seeking an
Operations Supervisor
to provide guidance, leadership, and direction to the assigned paratransit facility to ensure the successful execution of annual business objectives.
This role involves overseeing the daily operations of our transportation contracts, ensuring adherence to the policies set forth by the contracting agency and compliance with company protocols.
The Operations Supervisor is primarily accountable for, but not limited to:1. Effectively managing on-time performance and driver availability.
2. Overseeing all call center operations.
3. Enhancing customer relations through direct engagement and outreach initiatives.
4. Identifying, selecting, training, and mentoring site personnel.
5. Maintaining consistent communication with site staff and support team members.
6. Assisting in the management of safety and training programs to ensure compliance with company, contract, and regulatory standards.
7. Contributing to the promotion of a safety culture within the division.
8. Regularly maintaining client contact to meet or exceed expectations.
9. Assisting with periodic departmental audits.
10. Conducting daily, weekly, and monthly reviews of key operational metrics.
11. Implementing, promoting, and adhering to company policies and procedures.
12. Participating in labor and employee relations activities at the location.
Qualifications:
Talent Requirements:
Must possess one (1) to three (3) years of management experience in a paratransit setting.
The ideal candidate will have experience in scheduling, personnel management, and training.
Must demonstrate the ability to work independently and possess strong written and verbal communication skills.
Knowledge of contractual obligations is essential for performing this role effectively.
Understanding of company policies ensures that field operators utilize consistent measures to evaluate driver activities.
Experience with Trapeze software is preferred.
Experience in managing a fast-paced environment is essential.
Starting pay range:
$100,131 - $112,653
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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