Access Specialist I

5 days ago


Bowie, Maryland, United States Medstar Full time

Job Summary:

MedStar Health is seeking a highly skilled and detail-oriented individual to join our team as an Access Specialist I. This role is responsible for scheduling patient appointments in our call center, ensuring seamless communication with customers, and maintaining accurate records.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service by answering inbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Scheduling: Schedule patient appointments, update registration information, and maintain accurate records to ensure efficient and effective scheduling processes.
  • Communication: Communicate effectively with customers, internal teams, and external partners to ensure seamless communication and resolve any issues that may arise.
  • Problem-Solving: Analyze and resolve customer concerns, from basic to complex, in a timely and professional manner.

Requirements:

  • Education: High School Diploma or GED required; Associate degree preferred.
  • Experience: 2 years of experience in a high-volume customer service industry position, with a minimum of 1 year of telephonic customer service experience in a call center role, front desk reception, hospital, or medical office scheduling environment.
  • Skills: Ability to type 40 WPM accurately, intermediate proficiency with basic technology programs, including Microsoft Word and Microsoft Excel, and strong multi-tasking ability with effective application of critical thinking skills.

Working Conditions:

This role requires working in a high-stress, high-complexity environment, with a high sense of urgency, and strong attention to detail is mandatory.

Compensation:

The hiring range for this position is $18.33 - $29.96.


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