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Operations Account Coordinator

2 months ago

New York, New York, United States Michael Page Full time
Job Description

Michael Page is seeking an experienced Operations Account Coordinator to join our team in the Consumer Products industry. As an Operations Account Coordinator, you will be responsible for managing the day-to-day operations of our client's accounts, ensuring accurate and timely processing of payments, and maintaining strong relationships with vendors and customers.

Key Responsibilities:
  • Payment Processing: Apply and code incoming direct sale payments from various portals, including PayPal, Shopify, and Amazon seller portals.
  • Order Fulfillment: Generate and process purchase orders, ensuring accurate cost coding and collection of approvals in our ERP system (NetSuite).
  • Customer Dispute Resolution: Resolve customer shipment violations and charge-backs in customer portals, including Amazon, Walmart, Target, Costco, and others.
  • Vendor Management: Manage vendor and wholesale accounts, ensuring timely order fulfillment and customer remittance.
  • Reporting and Analytics: Create weekly and monthly sales reporting dashboards in Excel, providing insights into sales performance and trends.
  • Office Administration: Coordinate office maintenance and event coordination, liaising with all departments to ensure seamless operations.
Requirements:
  • Technical Skills: Proficient in Microsoft Excel with intermediate spreadsheet skills, including the ability to organize and manipulate data using formulas and pivot tables.
  • ERP Experience: Experience with entering and uploading data into an ERP system, with Microsoft Business Central being a plus.
  • Attention to Detail: Strong attention to detail, with the ability to identify and resolve errors in data entry and analysis.
  • Communication and Time Management: Excellent communication, time management, and organizational skills, with the ability to work independently and efficiently manage tasks and time.
  • Proactivity and Adaptability: Ability to be proactive, with a sense of urgency, and adapt to changing priorities and deadlines.
What We Offer:
  • Competitive Salary: A base salary of $55,000 to $60,000, based on qualifications.
  • Hybrid Work Arrangement: A hybrid work arrangement, with 3 days/week in the office and 2 days remote.
  • Work-Life Balance: A true 9 AM to 5 PM working capacity, with a focus on work-life balance.
  • Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, 401K, and PTO.