Account Coordinator

17 hours ago


New York, New York, United States LifeStation Full time
About LifeStation

LifeStation is a pioneering direct-to-consumer technology company that empowers seniors to live safe and independent lives through innovative medical alert and telehealth services. With a strong presence across the United States, LifeStation is one of the largest providers of these services, dedicated to transforming the lives of seniors and their families.

About the Account Coordinator Role

We are seeking a highly skilled Account Coordinator to join our fast-growing Government Services team. As a key member of the team, you will play a vital role in supporting our business partners to ensure our customers receive timely and optimal service. This position requires exceptional time management, attention to detail, and the ability to thrive in a fast-paced, deadline-oriented environment.

Key Responsibilities:
  • Act as the primary liaison to our partners regarding member onboarding and issue resolution.
  • Ensure accuracy and quality at all stages of the member onboarding process.
  • Collaborate with Customer Care, Operations, and Territory Management to resolve member issues in a timely manner.
  • Manage and resolve CRM cases within established SLAs.
  • Utilize CRM tools to document and track customer interactions.
  • Communicate and educate partners on LifeStation's services and procedures.
  • Support ad-hoc projects and tasks as required.
Requirements:
  • Minimum 3+ years of experience in customer service, operations, or business administration.
  • Ability to efficiently enter data and information into computer applications and validate own work for completeness and accuracy.
  • Strong problem-solving skills with the ability to identify and resolve issues in a timely fashion.
  • Ability to handle and prioritize multiple tasks, focus on detail accuracy, and exemplify solid follow-up skills.
  • Excellent organization and time management skills.
  • Excellent interpersonal and communication skills.
  • High attention to detail and excellent follow-up skills.
  • A bachelor's degree is required.
  • Previous experience with SalesForce or equivalent CRM is a plus.
What's In It For You

At LifeStation, we offer a dynamic and entrepreneurial work environment that fosters a healthy work-life balance. Our team is passionate about making a difference in the lives of seniors and their families. As an Account Coordinator, you will have the opportunity to work with an experienced and talented team, grow your career, and make a true impact on our company and products.

  • Top pay (salary depending on experience) and excellent comprehensive benefits package.
  • Chance to grow by working with an extremely experienced and talented team.
  • Entrepreneurial work environment with the freedom to get things done.
  • Make a true impact on our company and products with high-visibility and possibilities for career growth.
  • Excellent location close to highways and public transportation.

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.



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