Conference Center Sales Coordinator

2 weeks ago

Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time
Job Title: Conference Center Sales Coordinator

At Sevenwinds Casino Lodge and Conference Center, we are seeking a highly motivated and experienced Conference Center Sales Coordinator to join our team. As a key member of our sales team, you will be responsible for generating Conference Center meetings and banquet event sales, ensuring that services and offers exceed our guests' expectations.

Key Responsibilities:
  • Work closely with the Hospitality Manager, Food & Beverage Manager, Marketing Manager, and other Conference Center Team Members to book and plan banquet functions, wedding receptions, and organizational meetings.
  • Develop and implement entertainment and special events for the Conference Center.
  • Communicate and coordinate interdepartmental planning in weekly BEO meetings.
  • Work with IT to acquire and/or arrange for necessary production equipment to support all events.
  • Collaborate with the Food & Beverage Manager to develop and maintain a cost-effective banquet and function pricing structure.
  • Work with the Marketing Manager and Hospitality Manager to ensure cross-communication and arrange publicity for internal and external Conference Center events.
  • Train, coach, schedule, evaluate, discipline, and hold team members accountable as necessary.
  • Develop, implement, and enforce department procedures and ensure adherence to casino policies.
  • Prepare, monitor, and control the annual operating and capital budget for the Conference Center.
  • Study and understand space and amenity pricing thoroughly, negotiate, and close bookings.
  • Develop a booking system to track correspondence with contacts to stay current with where each of them is in the sales process.
  • Work in conjunction with the Hospitality Manager, Food & Beverage Manager, and other Conference Center Team Members to develop an efficient event scheduling system.
  • Conduct research and marketing surveys to determine opportunities to pursue in our regional marketplace.
  • Maintain an organized inventory of existing accounts, develop new accounts, and establish positive working relationships with all clients.
  • Promote ever-increasing awareness of the Conference Center to potential clients for meetings, corporate retreats, social events, etc.
  • Conduct tours of our property with meeting planners and other potential clients while informing them of all food-related, gaming, lodging, and event services we have to offer.
  • Oversee and decorate the set-up, decorating, and take-down of dining room, link hallway, VIP events themes, and/or meetings.
  • Keep very detailed records of correspondence and current status of existing and potential clients.
  • Provide a summary of monthly contacts, follow-up, and closing activity to the Hospitality Manager.
  • Promote the highest degree of customer service, both internally and externally.
  • Adhere to compliance with departmental procedures and internal controls, policies, procedures, and regulations.
  • Understand and promote the Vision/Mission Statement, Core Values, Three Steps of Service, and 8 Service Standards.
  • Keep current on trends within the hospitality, conference, and restaurant industries.
  • Assist the Marketing Department with promotions and events to engage potential clients on an ongoing basis.
  • Efficiency with the Sales and Catering Management system and the Lodge PMS system.
  • Attend all meetings as requested by the department Manager.
  • Process billing and banquet orders using the PMS System.
  • Function in the absence of team members.
  • Resolve conflicts relating to guest services or personnel issues.
  • Responsible for working with and complying with the directives of the scheduled Manager-On-Duty.
Requirements:
  • Must be at least 18 years of age.
  • Preferred Bachelor's Degree in a Sales/Marketing or related field and 4 years of sales experience or an equivalent combination of education and experience in the Hospitality industry.
  • Strong customer service experience with direct guest interface.
  • Must demonstrate leadership and motivational abilities with a positive public relation attitude.
  • Must be knowledgeable in MS Office, Excel, and Outlook.
  • Must be able to stand long periods of time.
  • Must be able to lift 50lbs or more.
  • Must be dependable, organized, detail-oriented, and accurate.
  • Present a clean, neat, and professional image.
  • Must be able to work a flexible schedule if needed, including weekends and holidays.
  • Excellent oral communication and written communication skills.
  • Must complete Title 31 training.
  • Must obtain a key gaming license.

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