Customer Service Representative

4 days ago


San Antonio, Texas, United States Generations Federal Credit Union Full time
Job Summary

As a Customer Service Representative at Generations Federal Credit Union, you will be responsible for providing exceptional service to our members in a fast-paced branch environment. This role requires a strong focus on customer satisfaction, sales, and operational efficiency.

Key Responsibilities
  • Provide exceptional service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Perform a variety of routine daily transactions, including assisting members with service requests, performing non-cash transactions, and educating members on delivery channels.
  • Assist and educate members on account maintenance and finance operation functions, including opening accounts and cross-selling eServices.
  • Work collaboratively with the branch team to achieve sales and service goals, and contribute to a positive and inclusive work environment.
  • Perform Lobby Leadership duties as needed, ensuring consistency with Lobby Leadership and supporting the exceptional member experience.
  • Stay up-to-date on policy and procedures, and take ownership of implementing changes as needed.
  • Meet and/or exceed individual scorecard components, and contribute to achieving branch goals and targets.
Requirements
  • 1 year of customer service experience.
  • Outgoing, sales-oriented personality.
  • Customer service oriented, with the ability to work well under pressure.
  • Proficient with the Microsoft Office Suite.
  • Excellent communication skills (both oral and written).
  • Fluent in Spanish, preferred.
Work Environment

This role requires flexibility in work schedule to include Saturdays and rotation within the branch network. The successful candidate must be able to stand or sit for long periods of time, lift 50 lbs, and climb, stoop, and/or kneel.



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