Customer Service Coordinator

2 weeks ago


Old Fort, Ohio, United States Church & Dwight Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Admin to join our team at Church & Dwight. As a key member of our distribution operations team, you will play a critical role in ensuring the efficient flow of orders to customers in a high-volume, fast-paced distribution environment.

Key Responsibilities
  • Process order pick lists in SAP and allocate orders in WMS in a timely fashion.
  • Allocate and sort orders based on specific customer and carrier requirements.
  • Identify product issues and communicate to Inventory Control Group.
  • Resolve and document substitution and potential order cut issues with Inventory Control Group, Corporate customer service, and planners.
  • Print bills of lading and coordinate all carrier appointments using Blue Jay.
  • Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork, and issue resolution.
  • Coordinate rush orders with Corporate customer service, planners, and warehouse personnel.
  • Resolve transportation issues with carriers and Corporate transportation department.
  • Bill orders daily upon shipment verification from the warehouse.
  • Process shipping documents by keeping detailed records and utilizing the filing system effectively.
  • Prioritize orders for picking and run and publish appropriate reports as necessary.
  • Active participation in process improvement teams and continuous improvement efforts.
Requirements
  • High school diploma required, associate degree or vocational certificate preferred.
  • 1-3 years proven experience in a high-volume distribution environment preferred.
  • Excellent interpersonal skills, ability to build positive relationships at all levels of the organization.
  • Excellent communications skills, ability to communicate clearly and concisely in multiple media - verbal, written, etc.
  • Excellent organizational/time management skills.
  • Ability to prioritize work assignments in a fast-paced work environment, calm under pressure, and flexibility to adapt to changing schedules as appropriate.
  • Strong customer service skills, ability to deal with the external public (carriers).
  • Strong computer skills (SAP, WMS, and MS Office Suite).
  • In-depth knowledge of distribution operations, including equipment, materials, workflow, etc.
About Us

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities. We are a company that genuinely cares about our people, our products, our consumers, and the environment. Our unique, informal culture champions courage, determination, and collaboration. We have a shared passion to work hard, innovate, and push boundaries.



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