Customer Service Coordinator
2 weeks ago
We are seeking a highly motivated and detail-oriented Customer Service Admin to join our team at Church & Dwight. As a key member of our distribution operations team, you will play a critical role in ensuring the efficient flow of orders to customers in a high-volume, fast-paced distribution environment.
Key Responsibilities- Process order pick lists in SAP and allocate orders in WMS in a timely fashion.
- Allocate and sort orders based on specific customer and carrier requirements.
- Identify product issues and communicate to Inventory Control Group.
- Resolve and document substitution and potential order cut issues with Inventory Control Group, Corporate customer service, and planners.
- Print bills of lading and coordinate all carrier appointments using Blue Jay.
- Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork, and issue resolution.
- Coordinate rush orders with Corporate customer service, planners, and warehouse personnel.
- Resolve transportation issues with carriers and Corporate transportation department.
- Bill orders daily upon shipment verification from the warehouse.
- Process shipping documents by keeping detailed records and utilizing the filing system effectively.
- Prioritize orders for picking and run and publish appropriate reports as necessary.
- Active participation in process improvement teams and continuous improvement efforts.
- High school diploma required, associate degree or vocational certificate preferred.
- 1-3 years proven experience in a high-volume distribution environment preferred.
- Excellent interpersonal skills, ability to build positive relationships at all levels of the organization.
- Excellent communications skills, ability to communicate clearly and concisely in multiple media - verbal, written, etc.
- Excellent organizational/time management skills.
- Ability to prioritize work assignments in a fast-paced work environment, calm under pressure, and flexibility to adapt to changing schedules as appropriate.
- Strong customer service skills, ability to deal with the external public (carriers).
- Strong computer skills (SAP, WMS, and MS Office Suite).
- In-depth knowledge of distribution operations, including equipment, materials, workflow, etc.
Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities. We are a company that genuinely cares about our people, our products, our consumers, and the environment. Our unique, informal culture champions courage, determination, and collaboration. We have a shared passion to work hard, innovate, and push boundaries.
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Customer Service Operations Coordinator
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Old Fort, Ohio, United States Church & Dwight Full timeCustomer Service Operations CoordinatorWe are seeking a highly organized and detail-oriented Customer Service Operations Coordinator to join our team at Church & Dwight. As a key member of our distribution center team, you will be responsible for ensuring the efficient flow of orders to customers in a high-volume, fast-paced environment.Key...
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Customer Service Operations Coordinator
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Old Fort, Ohio, United States Church & Dwight Full timeJob Summary: We are seeking a highly skilled and detail-oriented Customer Service Operations Coordinator to join our team at Church & Dwight. This role will be responsible for ensuring the efficient flow of orders to customers in a high-volume, fast-paced distribution environment.Key Responsibilities:Process order pick lists in SAP and allocate orders in WMS...
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