Quality Assurance Manager
6 days ago
We are seeking a highly skilled Quality Assurance Manager to join our team at Church & Dwight. As a key member of our quality team, you will be responsible for ensuring the overall site quality management system meets or exceeds all applicable regulatory, customer, and consumer requirements.
Key Responsibilities- Utilize statistical data and root cause analysis to drive continuous improvement and corrective actions to reduce customer complaints.
- Build and lead a skilled and cohesive Quality team that can effectively support the needs of various internal customers, including Operations, CI Lean, R&D, Compliance, and Global Quality.
- Coordinate and lead all department process improvement programs and R&D experimental designs.
- Manage and communicate quality metrics to plant leadership and corporate quality.
- Develop annual Quality team goals and align strategies with plant leadership.
- Ensure a cross-functional site CAPA team effectively collaborates on PQM Event (EVT) occurrences and meets or exceeds plant and corporate CAPA KPI.
- Manage and communicate on all site audit schedules, ensuring the site is adequately prepared, and provide needed support with follow-up CAPA activities.
- Develop and deliver the time-sensitive site QMR to plant/corporate leadership teams and ensure all follow-up actions are completed on time and effective.
- Coordinate the implementation of Corporate Quality projects and programs.
- Demonstrate best practices with driving the C&D safety culture.
- Identify and complete individual team development/training and produce annual survey metrics with improvement plan to site leadership.
- Develop and manage annual Quality department budget.
- Direct interactions with Corporate Brand and R&D teams supporting new product launches/improvements and coordinating site team with plant trial execution and report delivery.
- Participate and coordinate with on-site Lean leadership training development (local and global policies and procedures).
- BS/MS degree from an accredited institution.
- Quality management experience in both manufacturing and corporate environments ideal in one or more of the regulated areas (minimum of 5-8 years).
- Experience in a lab environment with supervisory background ideal.
- Experience working directly in a manufacturing environment/role requires major manufacturing shop floor cross-functional interface.
- Experience leading a cross-functional team for on-time product releases.
- Must have knowledge and experience working with third-party auditors to include GFSI audits & QMS systems.
- Experience with implementing effective QA/QC programs required.
- Demonstrated leadership with project management experience.
- General knowledge of ISO 9001, BRC, food safety, and Regulatory Requirements for 21 CFR: 110, 111, 117, 210, and 211.
- Experience with local, state, and federal regulators/regulations preferred.
- Experience with leading CAPA teams and utilizing associated tools to drive resolution.
- Experience with utilizing data and statistics as analytical tools (ie. MiniTab).
- Excellent oral and written communication skills.
- Excellent organizational/time management skills.
- Ability to effectively interact with cross-functional personnel at all levels of the organization.
- Ability to prioritize and shift work assignments in a fast-paced environment.
- Strong leadership abilities and skills as a team builder, coach, and mentor.
- Strong computer skills and proficiency in Office Suite products and Enterprise level systems such as SAP and Oracle.
- On-Boarding.
- Code of Conduct.
- Sexual Harassment Avoidance.
- Safety.
- Standard Operating Procedures.
Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.
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