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IT Service Management Leader

2 months ago

San Antonio, Texas, United States Tata Consultancy Services Full time
Job Title

**Manager On Duty (MOD)**


Relevant Experience

**5+ Years**


Work Location

**Texas, San Antonio**

78288


Technical/Functional Skills

**ITIL, Service Now, Jira, Agile, IT Service Management**


Roles & Responsibilities
  • **Excellent Communication and Interpersonal Skills**
  • **Ability to Work Well Under Pressure and Meet Deadlines**
  • **ServiceNow Knowledge**
  • **Excellent Managerial Skills and Ability to Collaborate with Team Members**
  • **Ability to Analyze a High Volume of Technical Data and Work in a Fast-Paced Environment**
  • **Strong Problem Solving, Analytical, and Time Management Skills**
  • **Provides Leadership in Any One of These Key ITIL Areas: Incident Management, Problem Management, Change Management, and Event Management**
  • **Works Independently to Lead Resolution Activities for Complex Enterprise-Impacting MIs, MICs, and Impactful Incidents by Engaging IT Resources Throughout the Organization**
  • **Prioritizes Incidents According to Their Urgency and Influence on the Business and Assigns Priority to the Major Incident as Per the Specified Guidelines**