Tier II Managed Services Engineer for IT MSP

2 weeks ago

San Antonio, Texas, United States Network Builders IT Full time
Job Overview

We are seeking a highly skilled Tier II Managed Services Engineer to join our team at Network Builders IT. As a key member of our technical team, you will be responsible for designing and supporting the servers and network infrastructure of our clients.

Key Responsibilities:

  • Diagnose and resolve hardware and software issues across servers, printers, and workstations.
  • Administer end-user accounts, permissions, and storage allocations, ensuring compliance with best practices for privacy, security, and regulatory standards.
  • Provide technical support for Microsoft server technologies, including Windows Server, Active Directory, Office 365, Hyper-V, and Microsoft Cloud services.
  • Implement and manage firewalls, managed switches, and other networking hardware.
  • Deploy and administer VMWare and Hyper-V environments.
  • Assist clients in technology strategy, IT project management, reporting, and compliance.
  • Monitor network performance and implement optimizations and quality of service.
  • Develop and maintain documentation, including configurations, processes, and service records.
  • Collaborate with the service desk team to escalate and resolve high-level issues.
  • Conduct proactive maintenance and updates during scheduled downtime.

Requirements:

  • A minimum of 2 years of experience working for a Managed Service Provider is essential.
  • Proficient in Microsoft technologies, including Azure and Office 365 administration.
  • Comfortable managing server technologies and networked computing environments.
  • Intermediate to advanced expertise in Microsoft Windows Server-related applications, services, and technologies.
  • Familiarity with Linux server environments is a plus.
  • Strong troubleshooting skills across different levels of a network topology.
  • Basic scripting skills for task automation are desirable.
  • Ability to coordinate with vendors for problem resolution and hardware/software purchases.

What We Offer:

  • Competitive salary, supplemented with project bonuses.
  • Comprehensive health insurance coverage.
  • Generous paid time off (PTO).
  • Reimbursement options for ongoing training and certifications.

We are committed to creating a dynamic and supportive work environment that fosters growth and development. If you are passionate about your career in IT and possess excellent communication skills, we encourage you to apply.

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