Operational Service Delivery Leader

2 days ago


San Antonio, Texas, United States Department for Work and Pensions Full time
Job Summary

The Department for Work and Pensions is seeking a highly skilled and experienced Operational Service Delivery Leader to join our Retirement Services Directorate.

Job Description

We are looking for a leader who can inspire and motivate our teams to deliver exceptional service to our customers. The successful candidate will have recent leadership experience in operational delivery and be able to demonstrate how they have led large teams across multiple geographically diverse sites to deliver multiple competing priorities.

The Operational Service Delivery Leader will be responsible for:

  • Managing at pace in a fast, ever-changing environment, delivering operational service delivery outcomes while maintaining and driving performance.
  • Being an active member of the Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible, and effective senior leadership.
  • Creating and sustaining effective relationships with senior stakeholders, including Directors, Director General, Permanent Secretary, and Ministers, to develop stronger working across DWP and create powerful, purposeful partnerships.
  • Being a resourceful, self-starting leader with experience of delivering excellent customer service in a fast-paced environment and leading large commands of operational staff to deliver high levels of performance.
  • Role modeling exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards, and undertaking regular activity to build and sustain engagement.
  • Demonstrating strong and effective change management and being accountable for the delivery and quality of activity in their area.
  • Through their behaviour and ways of working, making DWP an inclusive place where people can be their best.
  • Leading their teams through both cultural and operational changes, confident in leading teams nationally, over multiple, geographically diverse sites, spending time in all sites to provide a visible leadership presence.
Person Specification

The successful candidate will have:

  • Recent leadership experience in operational delivery and the ability to demonstrate how they have led large teams across multiple geographically diverse sites to deliver multiple competing priorities.
  • Transformational leadership skills, inspiring colleagues through difficult situations, transforming performance, and building high-performing teams.
  • The ability to set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Departmental objectives, empowering teams, and ensuring everyone understands their roles and business priorities.
  • Strong experience of working in partnership and collaboratively across teams at a senior level, engaging and building trust with stakeholders to generate commitment to goals.
Behaviours

We will assess the candidate against the following behaviours during the selection process:

  • Leadership
  • Working Together
  • Managing a Quality Service
  • Communicating and Influencing
Benefits
  • Learning and development tailored to their role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity


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