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Deputy Program Manager

1 month ago

San Antonio, Texas, United States QTC Management Full time
Job Summary

We are seeking a seasoned leader to oversee the delivery of medical and dental readiness exams through in-clinic, virtual, and group event activities. The ideal candidate will have extensive experience in managing programs/projects within cost, schedule, and performance metrics for large programs (200+ employees).

Key Responsibilities

  • Lead a team of operational staff to deliver medical and dental readiness exams
  • Drive and coordinate business process improvement, call center operations, and lead daily program and technical discussions to drive operational efficiencies, achieve metric targets, and drive on-contract growth opportunities
  • Implement cross-organizational alignment to the CTO/CIO organizations and the Enabling Operations organization that currently supports in the providers and clinicians required to support the program
  • Ensure program principles are followed across Document and Configuration Management, ensuring adherence to PHI/PII data protection, Quality Assurance, and development best practices
  • Assist in developing business case analysis, Engineering Change Proposals, and Request for Proposals
Requirements
  • Proven leadership, project management, and business acumen skills
  • Ability to work independently, take initiative, and be self-motivated
  • Ability to identify areas of automation and technology insertion to improve operational efficiencies
  • Effectively manage competing priorities, managing multiple projects, with a strong sense of urgency
  • Positive/can-do/take charge attitude and attention to detail
  • Ability to leverage and navigate large organizations to achieve mission
  • Ability to communicate to senior-level customers written and verbally
Education and Experience

Bachelor's or better in Business Administration or related field

Minimum of 20 years of management experience in a high-pressure, fast-paced, high-volume environment

Experience in multiple functions/disciplines such as Finance/Accounting, Procurement, and general business administrative services management preferred

Strong knowledge of MS Office products, including Word, Excel, PowerPoint, and Outlook

Background in Healthcare Programs or clinical areas preferred

Must live within 60 miles of DC Metro area or San Antonio, TX