Patient Access Coordinator

2 weeks ago


Downers Grove, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Advocate Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients seeking services in our hospital inpatient and outpatient settings.

Key Responsibilities
  • Assist patients from the time of presenting for care until hand-off to clinical staff for services.
  • Perform all job duties in a way that conforms to our customer service philosophy and consistent with our AIDET standards.
  • Identify insurance coverage, benefits, and patient out-of-pocket expenses for walk-in patients.
  • Collect co-insurance and co-payments, and perform security authorization and precertification of inpatient and outpatient services.
  • Ensure pre-registration and registration accuracy.
  • Participate in departmental team building activities and perform miscellaneous duties as assigned by leader.
Requirements
  • High School Diploma with 1 year of experience in Patient Access or related fields such as general physician office support, billing office, insurance office, hospitality, or call center.
  • Intermediate math skills acquired through classroom work or work experience.
  • Typing 25 WPM.
  • Basic understanding of web-based systems and proficiency in data entry.
  • Ability to prioritize duties.


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