Guest Services Coordinator
2 weeks ago
We are seeking a motivated and customer-oriented Guest Services Coordinator to become a vital part of our hospitality team.
In this role, you will greet visitors, manage reservations, respond to inquiries, and address concerns to ensure that we provide an outstanding experience for every guest.
Your strong communication abilities and dedication to guest satisfaction will be essential. If you enjoy engaging with people in a welcoming environment, we encourage you to consider this opportunity.
Key Responsibilities
Maintain accurate guest records:
ensure that all hotel guest information is up-to-date and precise.
- Address customer concerns as needed.
- Respond to incoming calls and inquiries regarding guest needs in-person and online, including room reservations, pricing, amenities, availability, loyalty programs, and special requests.
- Collaborate with the housekeeping team to confirm that guest accommodations are prepared.
- Welcome, register, check-in, and check out guests, providing room keys and numbers, while securely recording payment information.
Required Qualifications
- Proficient in Microsoft Office and reservation management software.
- Preferred: At least 1 year of experience in the hospitality sector as a front desk agent, receptionist, or guest service representative.
- Strong time management, organizational, customer service, and interpersonal skills.
- High school diploma, GED, or equivalent.
- Experience in handling phone inquiries and managing challenging situations.
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