Help Desk Manager

4 weeks ago

Washington, Washington, D.C., United States Graham Full time
Job Title: Help Desk Manager

About the Job:

We are seeking a highly skilled Help Desk Manager to join our team at Graham. As a Help Desk Manager, you will be responsible for providing daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.

Responsibilities:

- Provide daily supervision and direction to staff
- Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems
- Requires AS/AA degree (or equivalent), related industry certifications (e.g. ITILv3), approximately 6 years of experience in a related field

Requirements:

- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Skill in greeting and interacting with people in a courteous and tactful manner
- Skill in operating computers and printers to produce a wide range of documents
- Strong English communication skills, both written and verbal
- Friendly and personable with excellent telephone etiquette

Physical Demands:

This position routinely utilizes standard office equipment such as laptops, computers, phones, photocopiers, and filing cabinets, in a home office as well as an in-person office environment.

Equal Employment Opportunity:

Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

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