Automotive Parts Specialist
2 days ago
We are seeking a highly skilled Automotive Parts Advisor to join our team at Briggs Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer service, managing inventory, and ensuring timely delivery of parts to our technicians.
Key Responsibilities- Customer Service:
- Provide expert advice on parts compatibility, availability, and pricing to customers and technicians.
- Greet and assist customers in-person, over the phone, or online with parts inquiries and orders.
- Parts Management:
- Maintain an accurate and organized inventory of parts and accessories.
- Receive and inspect parts shipments for accuracy and quality.
- Order Processing:
- Process parts orders efficiently and accurately using our dealership's management software.
- Prepare parts for delivery or pick-up, ensuring all orders are complete and accurate.
- Collaboration with Service Department:
- Work closely with service technicians to understand their parts needs for specific repairs and maintenance tasks.
- Ensure timely delivery of parts to the service area to support efficient workflow.
- Sales and Upselling:
- Promote and sell additional parts, accessories, and related services to customers.
- Identify opportunities to upsell products that enhance vehicle performance or appearance.
- Documentation and Reporting:
- Maintain accurate records of parts transactions, inventory levels, and orders.
- Generate reports on parts usage, inventory status, and sales performance.
- Quality Control:
- Ensure all parts meet quality standards and are free from defects.
- Address any issues with defective or incorrect parts promptly.
- Safety and Compliance:
- Follow all safety protocols and use personal protective equipment (PPE) as required.
- Comply with local, state, and federal regulations regarding parts storage and handling.
- High school diploma or equivalent; additional technical training or certification in automotive parts or a related field is a plus.
- Excellent customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively with customers, technicians, and other dealership staff.
- Valid driver's license with a clean driving record.
- Primarily in a dealership or automotive parts store environment.
- May involve occasional exposure to extreme temperatures, depending on the season and facility conditions.
The ideal candidate for this role will be detail-oriented, knowledgeable about automotive parts, and dedicated to providing exceptional customer service. If you are a motivated and organized individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.
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