IS Service Manager NAM Region Leader

1 month ago


Wilmington, Delaware, United States Hitachi Full time
Job Title: IS Service Manager NAM Region

We are seeking a highly skilled IS Service Manager to lead our NAM region team. The successful candidate will be responsible for managing the application life cycle for Marketing & Sales application portfolio for the NAM region.

Key Responsibilities:
  • Manage the application life cycle for Marketing & Sales application portfolio for the NAM region.
  • Manage AMS service providers with global presence and remote operations.
  • Liaise with business stakeholders and coordinate with business process owners to understand the business needs and propose solutions.
  • Collaborate with domain organization to participate actively in the roadmap for future.
  • Participate in budget planning and provide run and build budget for applications.
  • Support continuous improvement initiatives for the applications in the portfolio.
  • Partner with product vendors to understand upcoming releases and capabilities.
  • Define and coordinate delivery of improvements to the quality of the service and keep it aligned with the business needs.
  • Anchor and drive critical incident resolution avoiding any production downtime.
  • Report weekly progress based on service management KPIs.
Requirements:
  • Minimum 8+ years of experience in IT delivery management.
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
  • Hands on understanding of marketing & sales processes in manufacturing industry.
  • Ability and seniority to manage business stakeholders and process owners on management level.
  • Experience in managing supplier teams of size 20+ spread across Globe.
  • High level knowledge on integration platforms like MuleSoft.
  • Experience of driving large transformation program/s is an addition.
  • Fluency in spoken and written English.
What We Offer:

Hitachi Energy is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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