IS Service Manager NAM Region Leader
1 month ago
We are seeking a highly skilled IS Service Manager to lead our NAM region team. The successful candidate will be responsible for managing the application life cycle for Marketing & Sales application portfolio for the NAM region.
Key Responsibilities:- Manage the application life cycle for Marketing & Sales application portfolio for the NAM region.
- Manage AMS service providers with global presence and remote operations.
- Liaise with business stakeholders and coordinate with business process owners to understand the business needs and propose solutions.
- Collaborate with domain organization to participate actively in the roadmap for future.
- Participate in budget planning and provide run and build budget for applications.
- Support continuous improvement initiatives for the applications in the portfolio.
- Partner with product vendors to understand upcoming releases and capabilities.
- Define and coordinate delivery of improvements to the quality of the service and keep it aligned with the business needs.
- Anchor and drive critical incident resolution avoiding any production downtime.
- Report weekly progress based on service management KPIs.
- Minimum 8+ years of experience in IT delivery management.
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
- Hands on understanding of marketing & sales processes in manufacturing industry.
- Ability and seniority to manage business stakeholders and process owners on management level.
- Experience in managing supplier teams of size 20+ spread across Globe.
- High level knowledge on integration platforms like MuleSoft.
- Experience of driving large transformation program/s is an addition.
- Fluency in spoken and written English.
Hitachi Energy is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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