Senior Customer Operations Manager

18 hours ago


Kenosha, Wisconsin, United States Uline Full time
Job Title: Senior Customer Operations Manager

Uline is seeking a Senior Customer Operations Manager to join our team. As a Senior Customer Operations Manager, you will be responsible for managing backorder and custom/drop-ship operations, guiding leaders in analyzing department results, tracking and reporting gross profit, return, vendor performance, and customer feedback metrics, and working with other Uline teams to enhance customer service processes and identify new product opportunities.

Responsibilities:
  • Manage backorder and custom/drop-ship operations, focusing on quality, speed, and accuracy.
  • Guide leaders in analyzing department results for trends and improvement opportunities.
  • Track and report gross profit, return, vendor performance, and customer feedback metrics.
  • Work with other Uline teams to enhance customer service processes and identify new product opportunities.
  • Build strong vendor relationships to resolve issues quickly and enhance service quality.
Requirements:
  • Bachelor's degree.
  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
  • Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.
  • Travel to Uline's North American branches and to vendors.
Benefits:
  • Complete medical, dental, vision, and life insurance coverage and other wellness programs.
  • 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
Employee Perks:
  • Cafe featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.


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