Senior Manager
2 weeks ago
Unlock Your Potential as a Senior Manager at Uline
Join Our Team of Customer Service Experts
At Uline, we're passionate about delivering exceptional customer experiences. As a Senior Manager, you'll play a key role in empowering our team to minimize order delays and deliver outstanding service to our customers.
Key Responsibilities:
- Lead the Backorder and Custom / Drop-Ship operations, focusing on quality, speed, and accuracy.
- Guide leaders in analyzing department results for trends and improvement opportunities.
- Track and report gross profit, return, vendor performance, and customer feedback metrics.
- Collaborate with other Uline teams to enhance customer service processes and identify new product opportunities.
- Build strong vendor relationships to resolve issues quickly and enhance service quality.
Requirements:
- Bachelor's degree.
- 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
- Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.
- Travel to Uline's North American branches and to vendors.
What We Offer:
- Complete medical, dental, vision, and life insurance coverage and other wellness programs.
- 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
About Uline:
Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
Explore our website to learn more about our company culture and benefits.
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