Senior Manager

2 weeks ago


Kenosha, Wisconsin, United States Uline Full time

Unlock Your Potential as a Senior Manager at Uline

Join Our Team of Customer Service Experts

At Uline, we're passionate about delivering exceptional customer experiences. As a Senior Manager, you'll play a key role in empowering our team to minimize order delays and deliver outstanding service to our customers.

Key Responsibilities:

  • Lead the Backorder and Custom / Drop-Ship operations, focusing on quality, speed, and accuracy.
  • Guide leaders in analyzing department results for trends and improvement opportunities.
  • Track and report gross profit, return, vendor performance, and customer feedback metrics.
  • Collaborate with other Uline teams to enhance customer service processes and identify new product opportunities.
  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Requirements:

  • Bachelor's degree.
  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
  • Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.
  • Travel to Uline's North American branches and to vendors.

What We Offer:

  • Complete medical, dental, vision, and life insurance coverage and other wellness programs.
  • 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

About Uline:

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled.

Explore our website to learn more about our company culture and benefits.


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