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Customer Service Operations Manager

2 months ago

Kenosha, Wisconsin, United States Uline Full time
{"title": "Senior Manager of Customer Service Backoffice Operations", "description": "

Empower Exceptional Customer Experiences

As a Senior Manager of Customer Service Backoffice Operations at Uline, you will play a critical role in delivering exceptional customer experiences. Our team is dedicated to minimizing order delays and providing top-notch service to our customers.

Key Responsibilities

  • Lead the Backorder and Custom / Drop-Ship operations, focusing on quality, speed, and accuracy.
  • Guide leaders in analyzing department results for trends and improvement opportunities.
  • Track and report gross profit, return, vendor performance, and customer feedback metrics.
  • Collaborate with other Uline teams to enhance customer service processes and identify new product opportunities.
  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Requirements

  • Bachelor's degree.
  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
  • Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.
  • Travel to Uline's North American branches and to vendors.

What We Offer

  • Complete medical, dental, vision, and life insurance coverage and other wellness programs.
  • 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

About Uline

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

We are committed to offering exceptional benefits and perks to our employees. Explore our website to learn more.

", "lang_code": "en-US"}