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Senior Manager

2 months ago

Kenosha, Wisconsin, United States Uline Full time
Job Summary

Uline is seeking a Senior Manager to oversee our Backorder and Custom / Drop-Ship operations. This role requires a strong focus on quality, speed, and accuracy, as well as the ability to direct leaders and monitor department results.

Key Responsibilities
  • Lead the review and analysis of department results to identify trends and opportunities for continuous improvement.
  • Direct leaders on how to review and analyze department results to identify trends and opportunities for continuous improvement.
  • Monitor and report on gross profit, returns, vendor performance, and customer comments.
  • Guide and develop team leaders by meeting on performance, progress, and improvement plans.
  • Collaborate with Purchasing, Product, and Marketing teams to improve customer service processes and identify new product opportunities.
  • Build and maintain vendor relationships to expedite problem resolution and improve overall service.
Requirements
  • Bachelor's degree.
  • 5+ years of experience in Customer Service or Product Management, including 2-3 years of management experience.
  • Knowledge of Order Entry, Purchase Order Systems, and Microsoft Office.
  • Available for travel to Uline's North American branches and to vendors.
Benefits
  • Complete medical, dental, vision, and life insurance coverage, Flexible Spending Accounts, and wellness programs.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals, and profit sharing.
About Uline

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

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