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Service Operations Manager

2 months ago

Clifton Park, New York, United States A. Johnson Plumbing and Heating, Inc. Full time
Job Overview

Position: Plumbing and Heating Service Manager

Company: A. Johnson Plumbing and Heating Inc.

Location: Clifton Park, NY

About Us:

A. Johnson Plumbing and Heating is dedicated to providing exceptional plumbing and heating solutions to our clients. Our team is composed of skilled professionals who are committed to excellence and customer satisfaction. We are currently in search of a proficient Plumbing and Heating Service Manager to enhance our operations.


Role Summary:

As the Plumbing and Heating Service Manager, you will be responsible for overseeing all service-related activities, ensuring the delivery of high-quality services and maintaining customer satisfaction. Your leadership will guide a team of technicians, manage service schedules, and foster strong client relationships.


Key Responsibilities:

  • Supervise and lead a team of plumbing and heating technicians.
  • Organize and allocate service calls to ensure prompt and effective service delivery.
  • Facilitate regular training sessions to keep the team informed about industry standards and best practices.
  • Manage inventory effectively, ensuring availability of necessary materials and tools.
  • Address customer inquiries and resolve service-related issues in a timely and professional manner.
  • Maintain comprehensive records of service activities, including job orders and customer feedback.
  • Ensure adherence to safety regulations and company policies.

Qualifications:

  • Demonstrated experience as a Service Manager or in a comparable role within the plumbing and heating sector.
  • Strong leadership and team management capabilities.
  • Excellent communication and customer service aptitude.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in service management software and relevant tools.
  • Valid plumbing and heating certification (if applicable).

Desired Attributes:

  • Leadership: Ability to inspire and manage a team effectively.
  • Problem-Solving: Strong analytical skills to address and resolve issues efficiently.
  • Organizational Skills: Capable of managing schedules and resources effectively.
  • Customer Focus: Excellent interpersonal skills and the ability to handle complaints diplomatically.
  • Technical Knowledge: In-depth understanding of plumbing and heating systems.
  • Attention to Detail: Ensuring tasks are completed accurately and safely.
  • Adaptability: Ability to adjust to changing situations and manage unexpected challenges.
  • Team Collaboration: Skills to work cooperatively with various departments and clients.
  • Reliability: A strong sense of responsibility to meet service commitments consistently.
  • Resilience: Capacity to maintain composure in high-pressure situations.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional growth and advancement.
  • A supportive and positive work environment.
  • Company vehicle and necessary equipment.

Equal Opportunity Employer:

A. Johnson Plumbing and Heating is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.