Customer Service Order Fulfillment Specialist
4 weeks ago
The Order Fulfillment Specialist plays a crucial role in ensuring customer satisfaction by accurately processing and fulfilling customer orders in a timely manner.
Key Responsibilities- Verify customer and order information for accuracy and completeness.
- Receive and respond to customer orders in a professional and courteous manner.
- Review orders for completeness and forward incomplete orders for further processing.
- Recommend products or services that meet customer needs and preferences.
- Inspect outgoing work to ensure compliance with customer specifications.
- Monitor inventory levels to determine availability of requested products.
- Notify relevant departments when supplies are low or when orders would deplete available stock.
- File copies of orders received or post orders on records as required.
- Maintain a safe and clean work environment.
- Perform other related duties as assigned.
- High school diploma or equivalent.
- 6 months of related experience preferred.
- Ability to read, write, understand, and relay written and verbal instructions.
- Ability to operate various hand and power tools when needed.
- Ability to operate various types of material handling equipment including hand trucks, pallet jacks, and forklifts when needed.
- Frequent standing, walking, and sitting while working indoors or outdoors.
- Adequate physical condition to perform requirements such as mental, physical, and manual dexterity, hand/grip strength, depth perception, and other physical attributes.
- Ability to lift/carry up to 75 pounds regularly.
- Ability to push/pull up to 75 pounds regularly.
- Must wear prescribed personal protective equipment when handling materials or operating equipment.
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