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Customer Service Representative

2 months ago


Northridge, California, United States Stinger Management Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Full Time Customer Service Associate at Stinger Management. As a key member of our customer service team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Customer Service: Represent our brand in a professional and welcoming manner, ensuring all customer service and sales functions are executed precisely and efficiently.
  • Sales Support: Upsell products and services as needed, inform customers of any new deals or sales promotions, and provide expert assistance to a wide variety of questions and problems.
  • Documentation: Document sensitive customer information accurately, such as address and billing information.

Requirements:

  • Customer Service Skills: Naturally outgoing, enthusiastic, and friendly with a passion for providing an outstanding customer service & sales experience.
  • Problem-Solving: Ability to solve problems with ease.
  • Interpersonal Skills: Strong interpersonal aptitude and ability to work well in a team and independently.
  • Self-Motivation: Self-motivated and driven by a desire to exceed expectations.
  • Communication: Excellent verbal and written communication.
  • Availability: Ability to work flexible hours and weekends.
  • Reliability: Reliable transportation.
  • Education: High school diploma or GED is a MUST
  • Experience: Customer Service, Sales, or Client-facing experience.