Patient Service Representative
5 days ago
We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.
Key Responsibilities- Greet new and existing patients, register new patients, and provide information about what to expect during their visit.
- Schedule patient appointments in person or over the phone, ensuring seamless communication with our patients and healthcare providers.
- Regularly communicate with various parties, including attorney offices, insurance companies, and market operational leaders, to ensure smooth operations and patient care.
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications to ensure timely and accurate billing.
- Provide patients with pertinent information about their next appointment as they check out, ensuring a positive and personalized experience.
- Respond to requests for information from patients, providers, and coworkers, demonstrating exceptional communication and problem-solving skills.
- High School Diploma or GED
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
NovaCare Rehabilitation is committed to providing exceptional care and service to our patients. We are an equal-opportunity employer and value diversity in our workforce. We are dedicated to creating a positive and inclusive work environment that supports the growth and development of our employees.
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