Client Success Specialist
2 weeks ago
Are you dedicated to enhancing the experiences of organizations? At Mimecast, we focus on not only preventing issues but also on elevating the overall satisfaction of our clients.
We are in search of a highly motivated and results-oriented professional who is enthusiastic about fostering robust client relationships and delivering an exceptional service experience.
In this position, you will serve as a trusted consultant and advocate for your assigned client portfolio.
Key Responsibilities- Establishing strong external partnerships with clients to proactively reduce the risk of attrition.
- Collaborating across various internal teams to ensure seamless service delivery.
- Gaining a comprehensive understanding of our primary product offerings and assisting clients with adoption and feature utilization.
- Managing both proactive and reactive communications with clients.
- Engaging in risk-reduction initiatives alongside your Client Development Manager.
- Bachelor's degree preferred.
- 3-5 years of relevant work experience, including 1-2 years managing mid-market accounts, ideally within a security-focused SaaS environment.
- Strong orientation towards clients, partners, and market dynamics in software and subscription services.
- Experience in a SaaS organization within the cybersecurity sector is advantageous.
- Proven ability to engage with various levels of client stakeholders, including technical administrators, executive leadership, legal, and compliance teams.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Capability to collaborate and strategize with sales teams to directly contribute to net revenue retention and customer satisfaction.
- Willingness to travel up to 25% as needed.
Joining Mimecast as a Client Success Specialist means taking the lead in ensuring client satisfaction and driving targeted initiatives to celebrate our collective achievements.
As you strengthen our commitment to delivering outstanding solutions and nurturing enduring client relationships, you will thrive in an innovative environment, gain access to extensive professional development opportunities, and significantly impact the direction of a pioneering organization where your contributions foster meaningful change.
The compensation range for this role is competitive and reflects the minimum and maximum target for new hires. This position may also be eligible for bonuses and additional benefits.
Diversity and Inclusion StatementAt Mimecast, we believe that cybersecurity is a collaborative effort. We are committed to cultivating an inclusive and diverse community that welcomes everyone, except those who engage in cybercrime.
We are proud to be an Equal Opportunity and Affirmative Action Employer and encourage individuals from all backgrounds to apply.
We evaluate all candidates equally, regardless of race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic.
If you require any adjustments or accommodations during the interview process, please inform us.
Employment offers are contingent upon successful completion of applicable background checks, in accordance with local regulations.
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