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Client Success Team Leader

2 months ago

Denver, Colorado, United States Brightline Full time

Position Overview

We are seeking a dedicated Client Success Team Leader to oversee our expanding Client Support Specialist group. Joining a dynamic and ambitious team, you will play a crucial role in enhancing operational efficiencies and refining processes, while prioritizing the professional growth of your team members.

Key Responsibilities

  • Lead a team of up to 15 Client Support Specialists.
  • Monitor individual performance metrics and ensure team members meet established performance standards.
  • Conduct weekly one-on-one meetings and quality assessments for all team members, providing constructive feedback.
  • Participate in recruitment efforts and assist in the hiring process as we expand.
  • Facilitate onboarding and training for new Client Support Specialists.
  • Collaborate with various departments to enhance Client Support tools and processes.
  • Foster a motivated and engaged team environment, encouraging a positive workplace culture.

Why You Will Excel in This Role

At Brightline, you will thrive if you possess:

  • A strong commitment to our mission of transforming behavioral health for children and their families.
  • Over 3 years of management experience, preferably in behavioral health, healthcare, or customer service.
  • The ability to adapt in a fast-paced, evolving environment and respond effectively to changing priorities.
  • A proven track record of achieving measurable outcomes.
  • Strong problem-solving skills, with the ability to propose alternatives and implement solutions.
  • Technical skills, including familiarity with Google Apps and Mac systems.

Benefits and Perks

  • Comprehensive Insurance: Medical, Dental, Vision, Life, Malpractice.
  • Time Off: Holidays, Flexible PTO, Sick Days, Parental Leave.
  • Financial Wellness: 401k, Stock Options.
  • Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office.
  • Community & Culture: Remote-first workforce, collaborative environment, company meditations, and group workouts.

Compensation Philosophy

At Brightline, we have established a total rewards philosophy that emphasizes fair, equitable, and competitive compensation based on geographic considerations and performance. Our strategy is informed by comprehensive market research and valuable input from all organizational levels. Compensation includes a combination of salary, equity, benefits, and opportunities for growth.

Our Commitment to Diversity, Equity, and Inclusion

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are fundamental to our mission. We are dedicated to creating a future where all families can access inclusive, high-quality care. Our commitment extends to fostering an environment where employees can be their authentic selves, reach their full potential, and have equal opportunities to succeed.

About Brightline

Brightline is dedicated to building a brighter future for every child. We are assembling a team of leading clinicians, technologists, business leaders, and creative thinkers to revolutionize behavioral health care. Together, we are developing exceptional technology and real-world care to provide families with a supportive and goal-oriented experience that fosters their well-being.