Customer Service Training Program Manager

2 weeks ago


Chicago, Illinois, United States USG Full time
Job Summary:

We are seeking an experienced Training and Development Supervisor to join our Customer Service team at USG. In this role, you will be responsible for developing and implementing training programs to enhance the performance and capabilities of our customer service team. This includes designing and delivering training sessions, monitoring the effectiveness of training programs, and providing ongoing support to ensure all team members have the necessary skills and knowledge to provide outstanding service to our customers.

The ideal candidate will have extensive experience in a training or supervisory role within a customer service environment, preferably in manufacturing. Strong communication, presentation, and interpersonal skills are essential, as well as the ability to motivate and inspire others to achieve their best performance.

Key Responsibilities:
  • Develop and implement training programs to meet company goals and industry standards.
  • Design and deliver training sessions for new hires and existing staff.
  • Monitor the effectiveness of training programs and provide feedback to improve future training initiatives.
  • Prioritize and specialize in training that supports the customer service transformation and adoption of best practices.

Requirements:
  • Bachelor's degree in Business, Education, Human Resources, or a related field.
  • Proven experience in a training or supervisory role within a customer service environment, preferably in manufacturing.
  • Strong understanding of customer service principles and practices in a B2B context.
  • Excellent communication, presentation, and interpersonal skills.

Salary: $78,780 - $105,000 per year.

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