Commercial Services Training Program Manager
7 days ago
Job Overview:
MMD Services Inc. is seeking an experienced Commercial Services Training Program Manager to join our team. As a key member of our commercial services ecosystem, you will be responsible for designing and delivering effective training programs for our client's above-property operators.
About the Role:
This is a critical position that requires strong understanding of hotel operations and commercial services. You will work closely with senior leaders to enhance onboarding and orientation programs, ensuring alignment across various departments within commercial services.
Main Responsibilities:
- Learning Program Development:
- Create structured learner-focused programs for General Managers and owner-operators, ensuring alignment with their values, tools, and resources.
- Assess current training content and identify gaps to streamline and create a cohesive learning experience across commercial services.
- Collaborate with 10+ content specialists and SMEs to align messaging and provide consistent training.
- Training Content Optimization:
- Evaluate existing materials for quality and relevance; improve or develop scripts and speaking points to enhance usability and learner engagement.
- Ensure training materials address the strategic needs of General Managers, including coordination with Directors of Sales and other key stakeholders.
- Lift, shift, and repurpose content as needed while filling gaps with new, well-scripted materials.
- Cross-Functional Collaboration:
- Work across departments like sales, revenue management, marketing, and digital to align messaging and training goals.
- Partner with the newly hired third-party content team and the learning and development team to execute deliverables effectively.
- Strategic Focus:
- Emphasize the importance of connecting training content to the strategic goals of commercial services, empowering learners with insights for better decision-making.
- Guide General Managers toward a strategic mindset in their operational and leadership roles.
Qualifications:
- Experience in Hospitality: Strong understanding of hotel operations and commercial services ecosystem.
- Learning & Development Expertise: Passion for training and development, with the ability to create structured, learner-focused programs.
- Scriptwriting Skills: Ability to write compelling and practical training scripts and message points.
- Strategic Thinking: Experience connecting training initiatives to larger business objectives.
- System Familiarity: Knowledge of hospitality systems like Opera or Envision is ideal but not mandatory.
- Certifications: Certifications in Learning & Development are a plus. Certifications related to commercial services or customer journey mapping are more critical.
Logistics:
- Location: Remote with preference for Chicago-based candidates due to proximity to senior leadership.
- Travel: Occasional travel may be required for onboarding and collaboration.
- Time Zones: Must have availability to work across multiple time zones.
Salary:$85,000 - $110,000 per year, depending on experience.
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