DSW Sales Associate
6 days ago
Job Summary
The Designer Shoe Warehouse is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.
Key Responsibilities
- Customer Service
- Greet every customer with a friendly and helpful approach, read customer cues, and match their needs with an elevated level of service.
- Share the benefits of the DSW Loyalty program and enroll new members.
- Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
- Store Maintenance
- Maintain a neat, clean, and safe environment for our internal and external customers.
- Clear trash from the aisles, cash wrap, and stockroom, return shoes back to their location according to DSW standards, clean the associate breakroom and public restrooms, vacuum, clean mirrors, and front walkways.
- Merchandise Management
- Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards.
- Complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
- Technology and Operations
- Complete all functions of the fulfillment process, including locating items, inspecting condition of product, packaging, and label placement ensuring readiness for pick up/delivery.
- Use company tools to search product availability to order for the customer.
- Teamwork and Communication
- Participate in daily team meetings and ongoing training.
- Be open to and responsive to coaching and feedback.
- Demonstrate teamwork and support inclusivity.
Requirements
- Must have the availability to meet the needs of the business.
- Professional, friendly, and customer service focused.
- Ability to move with tempo to meet time-bound expectations.
- Good verbal and written communication skills.
- Proficient in use of technology to successfully engage in customer interactions.
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to lift a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch, or crawl on a frequent basis.
Experience
- No previous retail experience required.
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