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Service Administrator

2 months ago

Raleigh, North Carolina, United States Hills Machinery Company Full time
About the Role

Hills Machinery Company is seeking a highly skilled Service Administrator to join our team. As a Service Administrator, you will play a critical role in supporting our Service Department with customer service needs, work order management, and equipment delivery.

Key Responsibilities
  • Customer Service: Handle customer inquiries, provide technical assistance, and schedule service needs.
  • Work Order Management: Assist in opening and closing work orders, ensuring timely completion and meeting company goals.
  • Equipment Delivery: Coordinate the delivery and pickup of equipment, ensuring seamless operations.
  • Administrative Support: Provide administrative assistance, including data entry, reporting, and communication with team members.
Requirements
  • Education: High school diploma or equivalent with two years of mechanical experience or a combination of education and experience.
  • Skills: PC literate, proficient in MS Office, with emphasis on Excel and Outlook. Familiarity with industrial equipment, strong problem-solving skills, and excellent time management skills.
  • Qualifications: Valid driver's license, customer service experience, and administrative support experience.
About Hills Machinery Company

Hills Machinery Company is a leading provider of heavy equipment solutions. Founded in 2007 by brothers Adam and Jim Hills, our company is operated by a dedicated team of industry professionals. We pride ourselves on our close-knit group of employees who are committed to serving our customers.