Program Manager

5 hours ago

Raleigh, North Carolina, United States Eaton Full time
Job Title: Program Manager - General Services Administration

Eaton's Electrical Sector is seeking a highly skilled Program Manager to lead the management and growth of our General Services Administration (GSA) contract. This role is remote, with preference given to candidates residing in Raleigh, NC or Washington, D.C.

Key Responsibilities:
  • Understand contract needs and drivers, decision-making process, and buying behavior to develop tailored value propositions and solution proposals.
  • Direct and coordinate activities to develop, analyze, coordinate, and successfully manage the contract program to meet divisional profitability requirements and customer satisfaction.
  • Serve as the program single point of contact and subject matter expert for internal Eaton resources and external customers.
  • Maintain the GSA Schedule, including pricing updates, brochures, and external websites.
  • Expand GSA Schedule to include new products and services by working with product lines to provide content and pricing justification to the GSA.
  • Integrate GSA solutions into applicable quoting tools and work with product line pricing specialists on pricing.
  • Provide monthly reports on bid activity, including number of opportunities, win rate, competition, and trends, and capture and manage data in Salesforce.
  • Monitor and vet GSA opportunities via federal bid sites and route accordingly.
  • Provide sales training to internal stakeholders on contract use, quoting, order management, and compliance, and create sales tools to enable streamlined quotation and communication of offerings to customers.
  • Maintain a go-to-market strategy and plan for GSA and provide sales team with targets to drive additional key accounts.
  • Maintain marketing collateral for GSA contract, including offerings line card, Eaton.com, paid media campaign, and additional sales aids, and work closely with federal marketing and sales teams.
  • Expand GSA sales goal and maximize margin through channel expansion, present yearly plan to senior leadership and business development teams, and communicate milestones to leadership.
  • Monitor and report GSA sales and orders, including pull-through orders, on a quarterly basis.
  • Attend GSA and Small Business conferences and seminars, engage with Eaton regional federal offices, and work with supply chain to sign up new vendors.
  • Monitor, manage, and audit contract compliance for quotes and orders per Eaton pricing policy and procedure, ensure all pricing information is up to date for products and services on the contract, and ensure compliance with close-out documents and period of performance.
  • Collect customer satisfaction surveys to provide lessons learned and process improvements.
  • Engage with channel teams and channel partners regarding Letters of Supply and maintain Letters of Supply for Eaton's contract with vendors.
  • Monitor and establish market data on competing GSA schedules and perform competitor analysis.
Qualifications:
  • Bachelor's degree from an accredited institution with at least 5 years of experience in Sales/Marketing or Government Contracts, or high school diploma or higher with at least 10 years of experience in Program Management of Government Contracts.
  • Legally authorized to work in the US without company sponsorship now or in the future.
  • Preferred qualifications include diverse electrical product background and experience with electrical turnkey, design, and construction, minimum of 1 year specifically focused on Government Sales or Government Contracts, and preference given to candidates residing in Raleigh, NC or Washington, D.C.

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