Front Desk Representative

1 week ago


Horsham Pennsylvania, United States Residence Inn Willow Grove Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Willow Grove. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner
  • Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Operate the front desk computer system and maintain accurate records
  • Collaborate with other departments to ensure seamless guest service
Requirements:
  • High school diploma or equivalent required; college coursework in a related field preferred
  • Previous front desk or hospitality experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Flexibility to work a varied schedule, including evenings, nights, weekends, and holidays
What We Offer:
  • Competitive hourly rate of $18 per hour
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program


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