Benefits Account Manager
3 weeks ago
Lakeshore Talent is seeking an Employee Benefits Account Manager to join a dynamic team in Downers Grove, IL. This role involves managing a portfolio of employee benefits clients, maintaining strong client and carrier relationships, and supporting retention.
Key Responsibilities:
- Maintain strong client and carrier relationships, support client retention, and understand client needs.
- Collaborate with the team to deliver a multi-year strategic plan.
- Oversee client projects, including vendor implementation.
- Provide benchmarking reports (annually, quarterly, or monthly) to clients.
- Resolve claims and coverage issues elevated from HR.
- Assist with client billing and eligibility audits; occasionally conduct audits independently.
- Advise clients on compliance matters and provide monthly reports as needed.
- Facilitate the preparation of open enrollment (OE) packets, including SBCs and disclosure notices.
- Create employee benefit booklets when needed.
- Develop open enrollment presentations, benefits webinars, and recorded presentations for employees and HR Managers if no Account Executive is present.
- Manage the ordering and accuracy of carrier supplies.
- Oversee the implementation of new carriers, plans, and vendors, including benefits administration system setup.
- Regularly update client-specific data in BenefitPoint.
- Perform contract reviews and facilitate the preparation of SPD Wraps, Cafeteria Plans, and POP Plan documents.
- Facilitate 5500 preparation.
- Prepare and maintain master group files, client contact sheets, and carrier documentation.
- Assist with renewal preparation.
- Support the RFP process, including proposal development, census preparation, online quoting, and group marketing.
- Mentor Account Administrators and Assistant Plan Analysts.
- Coordinate client contact changes with Producers and Account Executives.
- Organize client meetings with other team members.
- Ensure clients are aware of the resources and services available through the organization.
- Attend industry-related continuing education courses and training.
- Follow company's Broker Standards.
Qualifications:
- Bachelor's degree required.
- 3-5 years of experience as an Account Manager or Account Representative in the employee benefits field (or an equivalent combination of education and experience).
- Knowledge of self-funding plans.
- Knowledge of software: employee navigator, benefit paint, or brain shark highly preferred
- Client-facing experience required.
- L&H License required.
- Experience with Agency Management systems preferred.
- Proficiency in MS Excel.
We estimate the salary range for this position to be $75,000 - $100,000 annually, depending on experience. If you're a client-focused professional with experience in employee benefits, we encourage you to apply for this opportunity.
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