Benefits Account Manager

3 weeks ago


Downers Grove, Illinois, United States Lakeshore Talent Full time
Job Overview

Lakeshore Talent is seeking an Employee Benefits Account Manager to join a dynamic team in Downers Grove, IL. This role involves managing a portfolio of employee benefits clients, maintaining strong client and carrier relationships, and supporting retention.

Key Responsibilities:

  • Maintain strong client and carrier relationships, support client retention, and understand client needs.
  • Collaborate with the team to deliver a multi-year strategic plan.
  • Oversee client projects, including vendor implementation.
  • Provide benchmarking reports (annually, quarterly, or monthly) to clients.
  • Resolve claims and coverage issues elevated from HR.
  • Assist with client billing and eligibility audits; occasionally conduct audits independently.
  • Advise clients on compliance matters and provide monthly reports as needed.
  • Facilitate the preparation of open enrollment (OE) packets, including SBCs and disclosure notices.
  • Create employee benefit booklets when needed.
  • Develop open enrollment presentations, benefits webinars, and recorded presentations for employees and HR Managers if no Account Executive is present.
  • Manage the ordering and accuracy of carrier supplies.
  • Oversee the implementation of new carriers, plans, and vendors, including benefits administration system setup.
  • Regularly update client-specific data in BenefitPoint.
  • Perform contract reviews and facilitate the preparation of SPD Wraps, Cafeteria Plans, and POP Plan documents.
  • Facilitate 5500 preparation.
  • Prepare and maintain master group files, client contact sheets, and carrier documentation.
  • Assist with renewal preparation.
  • Support the RFP process, including proposal development, census preparation, online quoting, and group marketing.
  • Mentor Account Administrators and Assistant Plan Analysts.
  • Coordinate client contact changes with Producers and Account Executives.
  • Organize client meetings with other team members.
  • Ensure clients are aware of the resources and services available through the organization.
  • Attend industry-related continuing education courses and training.
  • Follow company's Broker Standards.

Qualifications:

  • Bachelor's degree required.
  • 3-5 years of experience as an Account Manager or Account Representative in the employee benefits field (or an equivalent combination of education and experience).
  • Knowledge of self-funding plans.
  • Knowledge of software: employee navigator, benefit paint, or brain shark highly preferred
  • Client-facing experience required.
  • L&H License required.
  • Experience with Agency Management systems preferred.
  • Proficiency in MS Excel.

We estimate the salary range for this position to be $75,000 - $100,000 annually, depending on experience. If you're a client-focused professional with experience in employee benefits, we encourage you to apply for this opportunity.


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