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Customer Service Representative

2 months ago

San Francisco, California, United States Fanatics Full time

Position: Retail Associate

Company Overview:

As a global frontrunner in licensed sports merchandise, Fanatics is revolutionizing the way fans acquire their favorite team apparel through a cutting-edge, technology-driven approach.

About the Team:

The Fanatics Retail division, encompassing In-Venue and Special Events, operates across North America, Europe, and Asia, supporting major sports leagues and events worldwide.

Job Responsibilities:

  • Welcome and assist customers to enhance their shopping journey.
  • Offer product suggestions based on customer interactions and observations.
  • Uphold sales floor and stockroom standards to ensure a tidy environment.
  • Process transactions using the point-of-sale system efficiently.
  • Deliver exceptional customer service to positively reflect the Fanatics brand.

Qualifications:

  • Must be at least 18 years old; prior retail or sales experience is advantageous.
  • Ability to work autonomously in a fast-paced setting.
  • Willingness to work extended hours during events and game days.
  • Proficiency in foreign languages is a plus.

Skills and Competencies:

  • Professional demeanor with a strong enthusiasm for sports.
  • Excellent communication skills and ability to collaborate within a team.
  • Maintain high standards of organization and cleanliness.
  • Capability to lift up to 30 lbs. and adapt to various weather conditions.

Join Fanatics for an unparalleled retail experience.