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Account Specialist

2 months ago


Solon, Ohio, United States Rize Home Full time
{"title": "Account Specialist", "description": "Job Summary

Rize Home is seeking a highly motivated and detail-oriented individual to fill our Account Specialist position. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and maintaining accurate records.

Key Responsibilities
  • Process purchase and part orders in a fast-paced environment
  • Monitor inventory reports to ensure timely delivery
  • Complete account maintenance tasks to ensure accuracy and efficiency
  • Establish and maintain positive relationships with sales representatives and retailers
  • Support field sales representatives with information, quotes, and regular communication
  • Keep customers informed on order status and complete order documentation
  • Follow up on customer issues to ensure resolution
  • Facilitate customer inquiries or issues with internal departments
  • Stay up-to-date on company product lines
  • Maintain positive customer interactions and relationships
Requirements
  • High School Diploma or GED
  • Minimum 2 years of experience in customer service or data-entry
  • Ability to thrive in a fast-paced environment with emphasis on teamwork and customer service
  • Proficiency in MS Office (Word, Excel, Outlook)
  • Compatible with company culture and core values
  • Proficient with CRM software and Microsoft Office Suite
  • Prior experience with ERP is preferred

Rize Home offers a competitive base pay and bonus program, generous benefits package, four weeks of PTO, and a culture that values opportunity for growth, development, and internal promotion.

", "lang_code": "en-US"}