Customer Service Representative
2 weeks ago
Rexel USA is a leading distributor of electrical supplies, services, and solutions, dedicated to delivering exceptional customer experiences. We are seeking a highly skilled Customer Service Specialist to join our team and contribute to our mission.
Key Responsibilities:
- Provide top-notch customer service to internal and external clients, ensuring timely and effective resolution of their inquiries and concerns.
- Process orders, address customer and vendor questions, and perform administrative duties as assigned.
- Establish and maintain strong relationships with a diverse range of clients, fostering trust and loyalty through exceptional service.
- Utilize root-cause analysis and data analytics to promptly resolve customer issues and improve overall customer satisfaction.
- Collaborate with the sales team and branch/distribution center staff to ensure seamless communication and efficient order processing.
- Consistently answer phone calls during business hours in a professional, courteous, and timely manner.
- Partner with accounts payable, receiving, and purchasing teams to analyze and resolve purchase order variances.
- Coordinate special orders, last-minute shipping requests, and expedite orders as necessary to meet customer needs.
- Trace orders and notify customers of any activity related to their merchandise.
- Research WMS transaction logs and hub alert system to correct or verify outstanding issues.
Requirements:
- High school diploma or equivalent required; prior customer service experience in a distribution center or electrical distribution industry preferred.
- Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment a plus.
What We Offer:
- A dynamic and inclusive work environment where everyone is valued, treated with dignity and respect, and empowered to excel.
- A comprehensive benefits package, including medical, dental, and vision insurance, life insurance, short-term and long-term disability insurance, 401(k) with employer match, paid vacation and sick time, paid company holidays, flexible personal days, tuition reimbursement, health and wellness programs, flexible spending accounts, HSA accounts, commuter transit benefits, and more.
- Professional development opportunities, including training and career advancement programs.
Rexel USA is an EEO/AA employer and a VEVRAA federal contractor. We are committed to creating a diverse and inclusive workplace where everyone can thrive. If you're passionate about delivering exceptional customer service and contributing to a dynamic team, we encourage you to apply for this exciting opportunity.
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