Supplemental Insurance Licensed Agent

1 week ago

McKinney, Texas, United States Globe Life Inc. Full time

Explore New Horizons as a Licensed Agent for Add-On Coverage

About Globe Life Inc.:

Advance Your Professional Journey:

Become a vital contributor at Globe Life Inc. as a Licensed Agent specializing in add-on coverage. In this position, you will be responsible for both outbound and inbound communications, making informed choices for our esteemed clientele. Your key duties will involve maintaining precise records, adhering to departmental protocols, and providing outstanding service to policyholders and potential clients.

Core Responsibilities

  • Skillfully utilize the eService platform to assess customer requirements and preferences.
  • Conduct outbound calls to notify eligible clients about supplementary coverage opportunities.
  • Manage incoming calls from current customers seeking to enhance their coverage.
  • Effectively communicate policy advantages to clients.
  • Ensure accurate completion of all necessary documentation.
  • Assist in handling correspondence and correcting policy service discrepancies.

Additional Engagement

Participate in special projects that involve extensive outbound communication and fulfilling customer requests, among other responsibilities.

Essential Skills

The ideal candidate will possess:

  • Prior experience in customer service and a strong command of telephone communication.
  • Exceptional written and verbal communication skills, along with excellent organizational capabilities.
  • The ability to maintain confidentiality standards.
  • Proficiency in recognizing alpha and numeric data.
  • Demonstrated mathematical skills.
  • The capability to perform well under pressure while retaining professionalism.
  • Strong analytical thinking and decision-making skills.
  • Consistent attendance and dependability.
  • Computer literacy and multitasking abilities.
  • A customer-focused mindset and superior time management skills.
  • Sound judgment and decision-making capabilities.

Required Knowledge & Experience

  • Minimum: High School diploma or equivalent; some college education is preferred.

Preferred Qualifications:

  • Licensure in Life, Accident, and Health Insurance is preferred but not mandatory.
  • At least 1 year of experience in customer service or a related field.
  • Preference for 1+ years of office experience, with a background in telecommunications being beneficial.
  • Familiarity with the operations of the Life and Health insurance sector.

Physical Requirements:

Engage in extensive communication through calls and moderate writing tasks. This role involves significant use of phones and computers, requiring prolonged periods of sitting.

Working Hours: Monday to Friday, 8am-5pm (with potential for overtime)

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