Senior Care Relationship Manager

2 weeks ago


Lisle, Illinois, United States Always Best Care Senior Service Full time

Position Overview

As a pivotal member of Always Best Care, you will focus on cultivating and nurturing relationships with referral partners, representing the leading provider of home care services. This role is ideal for a proactive business development expert with exceptional Emotional Intelligence (EQ) who thrives in dynamic environments.

Key Responsibilities

  • Establish and maintain robust connections with referral sources to enhance brand visibility and attract new clients.
  • Ensure the satisfaction of referral partners, fostering long-term relationships that drive ongoing business.
  • Engage in strategic networking through community events, committees, and professional groups to promote Always Best Care.
  • Respond to inquiries from potential clients, providing necessary information and support.
  • Conduct assessments with prospective clients, addressing their needs and converting them into loyal customers.
  • Communicate effectively with internal teams to align care plans with client requirements and ensure stakeholder satisfaction.
  • Manage existing referral cases through active relationship management, including home visits and meetings.
  • Provide after-hours support to referral partners and clients as needed.
  • Coordinate with finance and billing teams to maintain accurate client account information.

Qualifications

  • A minimum of two years of experience in sales, preferably within healthcare or home care sectors.
  • Strong customer service and sales acumen.
  • Proficient in documenting sales activities accurately in electronic medical record (EMR) systems.
  • Familiarity with virtual communication tools and Microsoft Office Suite.
  • Ability to leverage market intelligence and analytics for informed decision-making throughout the sales process.
  • Adaptability to thrive in a fast-paced environment, demonstrating high energy and a positive demeanor.
  • Detail-oriented with a commitment to producing high-quality work.
  • An entrepreneurial mindset with a strong drive to achieve goals.


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