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Client Relationship Manager

2 months ago

Lisle, Illinois, United States Despir Logistics, LLC Full time
Job Overview

The Account Manager plays a crucial role in enhancing client relationships and driving business growth. This position is focused on maintaining current accounts while exploring new avenues for expansion.

Key Responsibilities
  • Foster Client Relationships: Build and maintain strong connections with active customers to ensure satisfaction and loyalty.
  • Optimize Opportunities: Manage both transactional and contractual freight solutions to maximize revenue and customer contentment.
  • Proactive Outreach: Regularly engage with existing clients to identify new business opportunities and enhance the service portfolio.
  • Standard Operating Procedures: Develop and refine SOPs to ensure high-quality service delivery and alignment with industry standards.
  • Performance Initiatives: Lead efforts to improve account performance and emphasize the significance of strong customer ties.
  • Collaboration: Work alongside the sales team to identify upselling and cross-selling prospects.
  • Business Reviews: Conduct collaborative Monthly/Quarterly Business Reviews with clients and internal teams to assess performance and pinpoint improvement areas.
  • Cross-Functional Coordination: Ensure that customer expectations align with service delivery through effective collaboration with various teams.
  • Forecasting Support: Assist in forecasting for assigned clients by providing insights and data to aid in accurate predictions.
Qualifications and Skills
  • Bachelor's degree or equivalent professional experience.
  • A minimum of 3 years in transportation, logistics, or brokerage environments is preferred.
  • Experience managing tactical/spot accounts with a high volume of outbound communications.
  • Strong phone presence with the ability to effectively address customer objections.
  • Familiarity with CRM systems is advantageous.
  • Demonstrated success in sales, account management, and relationship development.
  • Attention to detail and operational knowledge necessary for success in the industry.
  • Ability to multitask and thrive in a fast-paced environment.
  • Passion for customer service and problem-solving.
  • Strong analytical and mathematical skills.
  • Excellent written and verbal communication abilities.
  • Entrepreneurial mindset with a proactive approach.
Benefits
  • Competitive salary structure.
  • Recognition programs.
  • Complimentary meals and healthy snacks.
  • Access to in-office recreational facilities.
  • Comprehensive medical, dental, vision, and retirement plans.
  • Onsite fitness center available 24/7.
  • In-house dining options.

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