Client Relationship Executive

2 months ago

Lisle, Illinois, United States Despir Logistics, LLC Full time
Job Description

At Despir Logistics, LLC, we are seeking a highly skilled and motivated Business Development Manager to join our team. As a key member of our sales team, you will be responsible for driving account-specific outreach to maintain existing business and uncover growth opportunities within existing accounts.

Key Responsibilities:
  • Account Growth: Spearhead the growth of active/assigned customers by fostering and nurturing strong relationships.
  • Freight Optimization: Oversee both transactional and contractual freight opportunities to optimize customer satisfaction and revenue.
  • Proactive Outreach: Proactively make phone calls to existing customers to identify new opportunities and contribute to the expansion of the business portfolio.
  • Standard Operating Procedures: Develop and maintain Standard Operating Procedures (SOPs) to guide and optimize service performance.
  • SOP Updates: Ensure SOPs are regularly updated to reflect industry best practices and evolving customer needs.
  • Peak Performance Initiatives: Drive peak performance initiatives to enter and grow accounts, emphasizing the importance of robust customer relationships.
  • Cross-Sell and Upsell Opportunities: Collaborate with the sales team to uncover potential upsell and cross-sell opportunities.
  • Business Reviews: Conduct Monthly/Quarterly Business Reviews with customers collaboratively with Sales Executives, Quality Coordinators and Head of Strategic Business Development to evaluate performance, address concerns, and identify areas for improvement.
  • Team Collaboration: Work closely with cross-functional teams to ensure alignment between customer expectations and service delivery.
  • Forecasting: Collaborate with the Head of Strategic Business Development to assist in forecasting for the assigned customers, providing valuable insights and data to support accurate predictions.
Requirements:
  • Education: Bachelor's degree or equivalent work experience.
  • Experience: 3 years' experience within transportation, logistics, and/or brokerage environment preferred.
  • Skills: Develops strong phone presence and ability to overcome customer objections to sell DeSpir transportation services with confidence. Experience with CRM preferred. Proven track record in sales, business development, account management and relationship building. Knowledge of the operational attention to detail that will be required to succeed within the industry. Ability to multi-task and work well with others in a fast-paced environment within strict time frames. Passionate about customer service and solving problems with customer experience in mind. Mathematics and analytical skills. Excellent written and verbal communications skills. Entrepreneurial, pro-active spirit.
What We Offer:
  • Competitive Salary: Competitive starting salary.
  • Monthly Incentives: Monthly incentive payouts.
  • Recognition Programs: Recognition programs using Awardco.
  • Perks: Free lunches and healthy snacks. In-office golf launch monitor-simulator. Medical, dental, vision, and 401k contribution. Onsite free fitness center (open 24 hours). Onsite restaurant.

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