Customer Service Representative

5 days ago

Murfreesboro, Tennessee, United States Security Finance Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Security Finance. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide Outstanding Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Collection Activities: Perform collection activities on delinquent accounts, ensuring timely and effective communication with customers.
  • Insurance Verifications: Assist with insurance verifications, ensuring accurate and efficient processing.
  • Welcome Calls: Perform welcome calls to new customers, providing a warm and welcoming experience.
  • Administrative Support: Act as backup to our Administrative Assistant, receiving loan payments and funding loans.
  • Skip Tracking and Locate Activities: Perform skip tracking and other locate activities to ensure timely and effective resolution of customer issues.

Requirements

  • Previous Customer Service Experience: A minimum of 1 year of customer service experience, preferably in a financial services or automotive finance environment.
  • Valid Driver's License: A valid state driver's license with an acceptable driving record.
  • Reliable Transportation: Access to a reliable automobile for use on a daily basis.

What We Offer

  • Excellent Benefits Package: A comprehensive benefits package, including medical insurance, dental, vision, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time.
  • Monthly Bonus Potential: The opportunity to earn a monthly bonus when your team meets company-set goals.
  • Community Service: As a company, we are proactive members of the community, making ongoing contributions to charities, local food banks, educational institutions, and more.
  • Growth Potential: We believe in fostering our employees' talents and providing a pathway for their individual career growth.
  • Top-of-the-Line Training: Comprehensive training programs, including hands-on training, online training, and new hire class orientation, to ensure you have the skills and knowledge to excel in your role.

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