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Customer Service Representative in Order Processing

2 months ago

Murfreesboro, Tennessee, United States Aurora Ventures Full time

Job Summary

Aurora Ventures is seeking a highly skilled Customer Service Representative in the field of order processing to join our team. As a key member of our customer service team, you will be responsible for providing commercial and logistical support to our end customers, handling customer requests, and ensuring timely processing of orders.

Key Responsibilities

  • Commercial and Logistical Support: Provide support to our end customers, handling complex support tasks and ensuring timely resolution of customer inquiries.
  • Customer Request Handling: Handle customer requests from domestic and foreign customers, providing specialized advice and support.
  • Order Processing: Monitor and process deadlines and extensive orders, ensuring timely delivery and resolution.
  • Problem-Solving: Participate in finding solutions for emerging problems, analyzing causes and implementing corrective actions.
  • Warranty and Goodwill Cases: Process warranty and goodwill cases, analyzing complaint causes and implementing corrective actions.
  • Statement Preparation: Prepare statements and coordinate further steps with specialist departments.
  • Invoice Creation: Create invoices for services provided.
  • Price Negotiation: Engage in active price negotiation with customers within given frameworks.
  • Special Tasks: Process special tasks or smaller projects as assigned.

Requirements

  • Vocational Training: Successfully completed vocational training as an industrial clerk (m/f/d) or similar qualification.
  • Experience: Several years of experience in customer service and additional qualifications desirable.
  • Language Skills: Very good knowledge of English.
  • Work Style: Thorough and service-oriented way of working.
  • Communication Skills: Very good communication skills and ability to work in a team.
  • Determination and Flexibility: Determination, flexibility, and implementation strength.
  • Willingness to Work in AOG Service: Willingness to work in AOG service desirable.

Benefits

  • Secure Job: Secure job in a successful company group.
  • Social Benefits: Social benefits of a modern company.